Returns and Cancellation Policy
Thank you for supporting V’s Art Atelier, a small business dedicated to creating unique, handmade products. Each piece is crafted with care and attention to detail. We value your trust and strive to provide the best possible experience.
Refunds for Damaged Products
We take great care in designing, inspecting, and packaging our products to ensure they arrive in excellent condition. However, if your order arrives damaged, we are happy to offer a refund. To process your request, please follow these steps:
Record an Unboxing Video
Take a clear, unedited, 360-degree video while opening the package.Capture Photos of the Damage
Provide 2-3 close-up pictures clearly showing the damage.Submit Your Claim
Email the video and photos to vsartatelier@gmail.com within 48 hours of receiving the product.
Claims submitted after 48 hours will not be entertained.- Refund Policy: Quick and Simple
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Important Notes:
- All products are handmade and may have minor imperfections or irregularities, which add to their uniqueness and charm. These are not considered defects.
- Variations in color, design, and size may occur due to the nature of handmade artistry and photographic lighting.
- For any questions or clarifications before purchase, feel free to contact us.
Refunds for Non-Fulfillment
If we are unable to fulfill your order for any reason, we will notify you and process a full refund within 24-48 hours.
Cancellations
Please ensure you are certain about your order before placing it, as we do not accept cancellations once the order is confirmed.
Need help?
Contact us at vsartatelier@gmail.com for questions related to refunds and returns.